Technical Support – Chat

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Knoah Solutions

IT-Software

Technical Support – Chat

Knoah Solutions

Eligibility Criteria:

  • Undergraduate & above (No backlogs & Not pursuing any regular studies).

Roles & Responsibilities:

  • Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods, Smart phones & Tables and/or technical assistance through web-chat and email based communication tools.
  • Offer Products as an upgrade in service and/or offer new products.
  • Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards.
  • Troubleshoot and resolve customers’ service problems and schedule field service calls when necessary.
  • Responsible to sell and upgrade company core products in accordance with company requirements and customer needs.
  • Responsible to save customers from disconnecting services, repair, and respond to other types of inquiries.
  • Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
  • Responsible to document customer transactions accurately in the appropriate systems.
  • Coordinate with the co-workers, lead persons and other departments as appropriately

How to Apply

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Posted: March 24, 2019

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